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Frequently Asked Questions

Who do we need to contact to arrange delivery?

When your furniture request/enquiry has been made via our website a member of our team will contact you within 24 hours to go through any questions that you have regarding the order and liaise with booking in the furniture delivery.

What are your delivery arrangements?

Our warehouse is in Basildon, we provide a daily delivery service throughout London, Essex & South East. For national deliveries where packages have been ordered we will work with you to your desired delivery day.

Lead times for products and packages will vary depending on the products ordered. When placing your order, a member of our team will provide you with an estimated 2-hour delivery time. We will contact you the day prior to your delivery, and can call you 30-60 minutes prior to your delivery on the day of delivery.

Will you assemble the items when you deliver?

The items will be delivered, assembled (were applicable) placed in the property and all waste packaging removed by us.

Can you collect keys for delivery of items

Yes we can arrange to collect keys on your behalf from an estate or letting agent located in close proximity to the delivery address free of charge.

Can you collect old items when delivering new?

One off items will be charged at £5 per collection, on a like for like basis when delivering new. If multiple items are required for collection, then please contact a member of staff to discuss prior to delivery. Our delivery team will not collect old items if it has not been agreed prior to delivery.

Will you fit my white goods appliances on delivery?

Yes, we will fit & install all white goods that are delivered to your property they will be unpacked and placed in position ready to be used. Gas appliances require a gas safety certificate before use we can provide you with this, once completed we will provide you with gas safety compliance certificate.

What happens if my items break?

Furniture: Please contact our office, 01268 729788 and our team will happily talk to you through what happens next.

White Goods: Most of our white goods come with a 1 year’s manufactory warranty, this does not include misuse of the product.

 

I would like to set up an account to be billed.

For repeat customers looking to set up a billing account, please email sales@propertylettingfurniture.co.uk who will be able to assist you. Please note we are only able to open credit accounts when appropriate credit checks have been completed.