We respect your privacy and we’re committed to protecting the data you supply.
Information This Website Collects:
Via our newsletter sign-up
If you agree to sign-up, we may collect your name and email address in order to forward our e-newsletters and other relevant marketing material.
Your details may also be used to aid us in our marketing efforts.
If you are 15 and under you must get parental consent to sign-up.
This information is stored on our database for the above purposes on a third party secure server (*see below for more information on our Third Party Data Processors).
We have installed an SSL certificate on our website to aid with data security.
You can request for your data to be removed from our database at any time by contacting us or clicking the ‘opt-out’ link provided in each e-newlsetter. Contact forms and email links.
Information You Provide
The information you provide to us via email or within an enquiry form from our website will not be stored in a database. However, your email address and the details you provided will of course be within our email client systems [such as Outlook or similar mailing systems] until we delete it.
We will use the information you provide to deal with your enquiry, the project we are commissioned for, or to aid with our marketing efforts.
If an order is made via phone or email not website
In order to operate our business day-to-day, it is necessary to collect and process customer’s personal information including;
Without this information we would be unable to deliver requested services, and as such our defined legal basis for the processing is ‘contractual fulfilment’.
Occasionally we may also receive information to support in the delivery of our services on special requirements including accessibility needs, health issues and vulnerable persons. This is required to meet our legal obligations on health & safety and equality.
A cookie is an element of data that a website can send to your computer (or other electronic device), which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements on our Website, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system and domain names, may be collected during visitors' use of the Website and this information may be used by us to measure the number of visitors to the Website. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.
Consent to cookies
What types of cookies do we use?
First party cookies: We set these cookies and they can only be read by us.
Persistent cookies: We may use persistent cookies which will be saved on your computer for a fixed period (usually 1 year or longer). They won’t be deleted when the browser is closed. We may use persistent cookies to recognise your device for more than one browsing session.
Session cookies: We may use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed.
Third party cookies: We may use a number of third party suppliers who also set cookies on our Website in order to deliver the services that they are providing. These cookies are known as third party cookies.
The cookies that we use can be roughly divided into four categories based on the function that they carry out on the Website.
Essential cookies enable a website to function at its best. For our Website this means making your shopping experience as straightforward as possible. The Website requires essential cookies to be present to:
1. remember what is in a shopper's basket;
2. allow the contents of a shopper's basket to be transferred to the checkout and purchased; and
3. determine whether a customer is signed into a secure area of the Website such as the checkout area.
Essential cookies are not harmful to your computer and they do not store personal data such as your credit card details.
Functionality cookies are designed to save personal data, such as names and addresses, which on return to the Website will not need to be filled out again. Functionality cookies also remember important information such as your response if asked to fill out a survey which will be remembered to prevent unnecessary repetition. To summarise, functionality cookies do the following:
1. tell us if you have already logged in to your account;
2. tell us if this is your first visit to the Website; and
3. enable live chat services to function correctly.
Third Party Cookies:
Third party cookies determine which adverts are most likely to be preferable to a customer based on their interest. These cookies will also assess how effective an advertising campaign is towards customers and limit how often adverts are shown accordingly. The bulk of third party cookies are placed onto a shopper's computer by the selected advertising organisations that we have granted permission to do so. These cookies work to remember when customers visit our Website and will then inform our advertising organisations so that they can provide adverts of probable interest. To summarise, third party cookies do the following:
1. gather information about a customer's typical browsing habits; and
2. display adverts of most relevance to you.
The information stored in third party cookies in order to display adverts is completely anonymous and therefore contains none of your personal details.
We have a number of third parties that use data provided through our website. These are listed below along with links to their own Privacy Policies:
We use Google Analytics to provide us with our website statistics.
We use Mail Chimp to distribute our e-newsletters and e-marketing materials.
Social Media Platforms
We provide links to our social media pages from this website, these platforms have their own Privacy Policies:
Twitter - https://twitter.com/en/privacy
Instagram - https://help.instagram.com/155833707900388
Facebook - https://www.facebook.com/privacy/explanation
The essential cookies that we use are needed to allow you to transact on the Website and without these cookies the Website will not function properly. They allow the shopping basket and check out features on the Website to function. Essential cookies are not harmful to your computer and they do not store personal data such as your credit card details.
If you would like to ensure that no further non-essential cookies are placed on your computer, please follow the steps outlined in paragraph below. This will not remove the current cookies placed but will ensure that no further non-essential cookies are placed on your browser during your visit to the Website. Please be aware that this will mean that you lose key functionality on the Website and may mean it is not possible to buy certain Products.
You can usually adjust your browser so that your computer does not accept cookies:
Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer (or other electronic device).
How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. You can follow the appropriate instructions for your specific browser type by clicking onto this link http://www.aboutcookies.org/Default.aspx?page=2 (please note that this link will open a new window and will lead to an external website and that we are not responsible for the content of external websites).
Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. If you do choose to disable cookies, you may find that certain sections of our Website do not work properly.
How to disable third party cookies
Users based in the European Union, can visit http://www.youronlinechoices.eu/ to opt out of these third party cookies. The above website is not connected to our Website and we are not responsible for its content. We only keep cookies for the duration of your visit to our Website, except in the case of cookies which remember you for future visits or where you save your login name as referred to above.
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on the relevant form or webpage requiring consent. By checking these boxes you are stating that you have been informed as to why we are collecting your personal data, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject (all of which is set out in this Policy).
5. How We Handle Data Breaches:
We will report any unlawful data breaches to relevant authorities within 72hrs of the breach.
6. Your Rights:
We’d be happy to provide you with a copy of the information we have stored of your personal data, please see the contact information below. If you wish for your details to be deleted, please let us know via the contact information below.
7. Contact Information / Data Controller:
Property Letting Furniture Solutions
PLFS House, Unit 1, Swinborne Road
Burnt Mills Industrial Estate
E: firstname.lastname@example.org T: 01268 729 788
9. And Finally:
We take every care to protect your personal data however, we can’t guarantee total security and therefore provision of your data is done so at your own risk.