Have a question for us? Check through our frequently asked questions (FAQs) here.
Who do we need to contact to arrange delivery?
When your furniture request/enquiry has been made via our website a member of our team will contact you within 24 hours to go through any questions that you have regarding the order and liaise with booking in the furniture delivery.
What are your delivery arrangements?
Our warehouse is in Basildon, we provide a daily delivery service throughout London, Essex & South East. For national deliveries where packages have been ordered we will work with you to your desired delivery day.
Please note we do not deliver to Scotland, Northern Ireland and Isle of Man. For the North of England please call prior to placing your order to establish if we can deliver.
Lead times for products and packages will vary depending on the products ordered. When placing your order, a member of our team will provide you with an estimated 2-hour delivery time. We will contact you the day prior to your delivery, and can call you 30-60 minutes prior to your delivery on the day of delivery.
Will you assemble the items when you deliver?
The items will be delivered, assembled (were applicable) placed in the property and all waste packaging removed by us.
Can you collect keys for delivery of items
Yes we can arrange to collect keys on your behalf from an estate or letting agent located in close proximity to the delivery address free of charge.
Can you collect old items when delivering new?
One off items will be charged at £20.00 + Vat per collection, on a like for like basis when delivering new providing it is not a sofa, mattress or fridge freezer.
For sofa collections the price is £30.00 + Vat, for fridge, freezers and fridge freezers the price £25.00 + Vat and for mattresses it is £20.00 + Vat per mattress, as these need to be disposed of in the correct way.
Multiple items required for collection? Then please contact a member of staff to discuss prior to delivery.
Our delivery teams will not collect old items if it has not been agreed prior to delivery.
Will you fit my white goods appliances on delivery?
Yes, we will fit & install all white goods that are delivered to your property they will be unpacked and placed in position ready to be used. Gas appliances require a gas safety certificate before use we can provide you with this, once completed we will provide you with gas safety compliance certificate.
What happens if my items break?
Furniture: Please contact our office, 01268 729788 and our team will happily talk to you through what happens next.
White Goods: Most of our white goods come with a 1 year’s manufacturer's warranty, some 2 years, depending on the manufacturer, this does not include misuse of the product. You will require proof of purchase and the details of your item to call the manufacturer to book in the repair. Please call our office and we can assist you with what you require. Please note however due to GDPR rules we are not able to liaise with the manufacturers on your behalf, and this warranty is with the manufacturer and not with PLFS.
I would like to set up an account to be billed.
For repeat customers looking to set up a billing account, please email firstname.lastname@example.org who will be able to assist you. Please note we are only able to open credit accounts when appropriate credit checks have been completed.
I would like to return my item, how do i do this?
If you wish to return your items you have 7 days to do so. We can collect and you will receive a refund minus a re-stocking/handling fee of 60% of the cost of all of your items. This is to cover repackaging, labour and vehicle use to come and collect the item.
The item will only be accepted for return if it is in 100% condition as is re-sellable, if there is any damage at all then the full price of the item will need to be paid.
For any mattresses these are non returnable as we are not able to re-sell these once they have been slept on.
Special order items?
If you wish to order a special order item (such as an integrated appliance) or a non stock item, this is on a non returnable basis. If the item ordered is wrong but was ordered as requested then a re-stocking/handling fee of 60% of the item will be chargeable.
An item will be only accepted for return if it is in 100% condition as is re-sellable, if there is any damage at all then the full price of the item will need to be paid.
TESTIMONIALS FROM OUR LOYAL CUSTOMERS
"It is always a pleasure dealing with PLFS, Emma always gets back to me quickly and has a lovely telephone manner. The drivers are always polite and get on with the job. I always know that when dealing with PLFS there wont be any issues which is great in a busy working environment"
“Thanks for the good work! I was really impressed by how helpful and quick this order was turned around. It was refreshing to deal with a company which is flexible, fast and professional throughout the ordering, delivery and setting process"
"Another job well done, those boys were here from 9am on the dot and didn't leave until 4.30pm only stopping for a drink, and they cleaned up after their work - Excellent workers"