Returns

Returns

I would like to return my item, how do i do this?

If you wish to return your items you have 7 days to do so. We can collect and you will receive a refund minus a re-stocking/handling fee of 60% of the cost of all of your items. This is to cover repackaging, labour and vehicle use to come and collect the item.

The item will only be accepted for return if it is in 100% condition as is re-sellable, if there is any damage at all then the full price of the item will need to be paid.

For any mattresses these are non returnable as we are not able to re-sell these once they have been slept on. 

Items on our clearance section are end of line stock and are non-returnable under any circumstance. Clearance items do not have a warranty as they are end of line products.  

Special order items?

If you wish to order a special order item (such as an integrated appliance) or a non stock item, this is on a non returnable basis. If the item ordered is wrong but was ordered as requested then a re-stocking/handling fee of 60% of the item will be chargeable. 

An item will be only accepted for return if it is in 100% condition as is re-sellable, if there is any damage at all then the full price of the item will need to be paid.

What happens if my items break?

Furniture: Please contact our office, 01268 729788 and our team will happily talk to you through what happens next.

White Goods: Most of our white goods come with a 1 year’s manufacturer's warranty, some 2 years, depending on the manufacturer, this does not include misuse of the product. You will require proof of purchase and the details of your item to call the manufacturer to book in the repair. Please call our office and we can assist you with what you require. Please note however due to GDPR rules we are not able to liaise with the manufacturers on your behalf, and this warranty is with the manufacturer and not with PLFS.