Furniture: Furniture comes with a 1 year warranty, this does not include misuse. We will ask for details and photos of the issue which will be passed to the manufacturer for assesment. If approved a replacement will be provided but this is at the discretion of the manufacturer. If item is broken due to misuse a replacement will need to be purchased.
White Goods: Most of our white goods come with a 1 year’s manufacturer's warranty, some 2 years, depending on the manufacturer, this does not include misuse of the product. You will require proof of purchase and the details of your item to call the manufacturer to book in the repair. Please call our office and we can assist you with what you require. Please note however due to GDPR rules we are not able to liaise with the manufacturers on your behalf.
The warranty for white goods is a manufacturers warranty and not a PLFS warranty and PLFS has no say if the item is to be repaired or replaced and cannot replace an item without authorisation from the manufacturer.
Please contact our office, 01268 729788 and our team will happily talk to you through what happens next.
TESTIMONIALS FROM OUR LOYAL CUSTOMERS
"It is always a pleasure dealing with PLFS, Emma always gets back to me quickly and has a lovely telephone manner. The drivers are always polite and get on with the job. I always know that when dealing with PLFS there wont be any issues which is great in a busy working environment"
“Thanks for the good work! I was really impressed by how helpful and quick this order was turned around. It was refreshing to deal with a company which is flexible, fast and professional throughout the ordering, delivery and setting process"
"Another job well done, those boys were here from 9am on the dot and didn't leave until 4.30pm only stopping for a drink, and they cleaned up after their work - Excellent workers"