Warranty terms

Warranty Terms

Furniture: Furniture comes with a 1 year warranty, this does not include misuse. We will ask for details and photos of the issue which will be passed to the manufacturer for assesment. If approved a replacement will be provided but this is at the discretion of the manufacturer. If item is broken due to misuse a replacement will need to be purchased. 

White Goods: Most of our white goods come with a 1 year’s manufacturer's warranty, some 2 years, depending on the manufacturer, this does not include misuse of the product. You will require proof of purchase and the details of your item to call the manufacturer to book in the repair. Please call our office and we can assist you with what you require. Please note however due to GDPR rules we are not able to liaise with the manufacturers on your behalf.

The warranty for white goods is a manufacturers warranty and not a PLFS warranty and PLFS has no say if the item is to be repaired or replaced and cannot replace an item without authorisation from the manufacturer. 

Please contact our office, 01268 729788 and our team will happily talk to you through what happens next.